Frequently Asked Questions
Everything you need to know to create your perfect home sanctuary.
What is the typical shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 7-12 business days for home decor, while larger furniture pieces may take 14-21 business days.
Do you offer international shipping?
Currently, kibhous.life ships to most major international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene reasons, some textile products like bedding and towels must be unopened to qualify for a return.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged or defective, contact our support team within 48 hours with photos of the damage so we can arrange a replacement or refund immediately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our carrier's website to monitor your delivery progress.